FAQ’s

Welcome to ZENITH OUTLET LLC’s FAQ section! Below are some frequently asked questions and answers from our customers. If you cannot find the information you need, please feel free to contact our customer service team.

  1. How do I choose my jeans size?

You can find your best jeans size by measuring your body. If you still have questions about sizing, please contact customer service.

  1. Do you offer free shipping?

Currently, we do not offer free shipping.

  1. What is our return and exchange policy?

We offer a 30-day return and exchange policy. You can request a return or exchange within 30 days of your purchase. Please ensure the item is unused and retains its original tags. For detailed return and exchange procedures, please see our return and exchange policy.

  1. How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can also log in to your account and check the order status in the “My Orders” section.

  1. Can I get a refund if I’m not satisfied with my jeans?

Yes, if you are not satisfied with your purchase, you can request a refund according to our return and exchange policy. The refund will be returned to the original payment method you used.

  1. Is my payment information secure?

Yes, we take customer security very seriously. We use industry-standard encryption technology to protect all payment information you submit. Your payment information is not stored in our system.

  1. What payment options are available?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. Specific payment methods will be displayed during checkout.

  1. Can I change or cancel my order?

If you wish to change or cancel your order, please contact our customer service as soon as possible. We will do our best to accommodate your request before the order is shipped.

  1. Do your jeans come with a warranty?

We ensure that all jeans are defect-free when they leave the factory. If you find any quality issues with the product during use, please contact us through customer service, and we will provide a solution based on the specific circumstances.

  1. How do I contact your customer service?

If you have any questions or need assistance, you can contact us via: Email: help@zenithoutlet.site
Phone: 747 235 3828

Thank you for choosing ZENITH OUTLET LLC! We look forward to providing you with the best shopping experience.