REFUND + RETURNS

Thank you for choosing ZENITH OUTLET LLC! We hope you are satisfied with your purchase of jeans (men’s, women’s, and children’s sizes). If you need to return or exchange an item for any reason, please carefully read the following policy:

  1. Return/Exchange Period
    We offer a 30-day return/exchange policy from the date of purchase. If you are not satisfied with the product within this period, you can apply for a return or exchange.
  2. Return/Exchange Conditions
    Items must be unused, undamaged, and retain their original tags and packaging.

The original invoice or order confirmation must be attached to all returns/exchanges.

Return shipping costs will be borne by the customer for items returned due to personal reasons (such as unsuitability, change of mind, etc.).

  1. Return/Exchange Process
    Return Process: Please contact our customer service team via email at help@zenithoutlet.site, explaining your reason for return and providing your order information.

Our customer service staff will provide you with return authorization and further guidance.

Please return the returned item to the following address, ensuring the package is properly packaged to prevent damage during shipping:
5991 CARPENTER AVE APT 4, VALLEYVLG (Valley Village), CA 91607
After receiving the return, we will process it within 3-5 business days and refund the amount to the account you used to make the payment.

Exchange Process:
If you wish to exchange for a different size or style, please contact customer service. We will provide you with specific steps for returning or exchanging the item.

The customer is responsible for the shipping costs of the exchanged item, unless it is due to a quality issue or the wrong item was sent.

  1. Refund Method
    Refunds will be processed through your original payment method. Please note that refund processing times may vary depending on your payment institution or bank’s policies.
  2. Inapplicable Situations
    The following situations will not be covered by our return and exchange policy:
    Return requests older than 30 days.
    Used or damaged items.
    Special promotional or discounted items (such as clearance items).

We will do our best to assist you. Thank you for choosing ZENITH OUTLET LLC. We look forward to serving you again in the future!